Foxbat Australia – along with many many others – has been experiencing a complete loss of email service due to the forced migration of our services from our original supplier, Uber Global to TPP Wholesale who’ve taken them over.
At the present time (Saturday 5.00pm Australian Eastern Daylight Time) we have been unable to send or receive emails using our @foxbat.com.au addresses and have not been able to do so since the afternoon of Monday 13 November. We have also lost approximately the previous month’s worth of emails from the servers.
The email addresses most affected are:
If you have sent an email to any of these addresses in the last week and not received a reply, please re-contact us by phone or text – our phone numbers can be found by clicking on this link: Peter & Ido phone numbers
Please accept our apologies for any inconvenience you have experienced. However, this has been entirely due to the complete inability of TPP Wholesale (a) to migrate our emails correctly and (b) worse, their utter disinterest in sorting out the mess they have created.
I know we are not alone and many online businesses are suffering far greater hardship than us. Nevertheless, it has been extremely frustrating to try to deal with an organisation – TPP Wholesale – which clearly has so little interest in supporting their customers. If you have any choice in the matter, I’d advise avoiding them like the plague. They really don’t care.
We are and have been taking substantial steps to get our email service back on line – hopefully during the next week. Meanwhile, please contact us by phone or text as above and we will respond quickly.
Thank you for your understanding.